¡Join CGS as a Technical Support Engineer!
At CGS, we are a leading IT technology and security company, recognized for our excellence in innovation and service. We are looking for the best Technical Support Engineer to strengthen our team and guarantee efficient solutions to our customers.
What are we looking for?
Degree in Computer Engineering, Computer Science or related career.
Advanced English Proficiency
Minimum 5 years of experience in technical support and computer security.
Advanced knowledge of operating systems: Linux, Mac OS X, Windows (server and desktop), iOS and Android.
Hands-on experience configuring and managing firewall rules (top-down).
Understanding of identity and access management protocols and technologies: SSO, SAML, OAuth, RADIUS, federation.
Ability to diagnose and resolve technical problems effectively.
Ability to document and report engineering errors.
Excellent communication skills to be the internal and external point of contact in technical customer matters.
Responsibilities of the position:
Take end-to-end responsibility for resolving customers' technical issues.
Diagnose and fix incidents, ensuring the collection of key information.
Work together with internal teams to optimize solutions and improve processes.
Implement and manage computer security strategies.
Manage and maintain secure authentication operating systems and protocols.
Why work at CGS?
We are a leading company in technology and computer security.
We offer a dynamic work environment, with opportunities for continuous learning.
We have a highly capable team
Remuneration:
1,200,000 liquids in Chilean pesos.
What are we looking for?
Degree in Computer Engineering, Computer Science or related career.
Advanced English Proficiency
Minimum 5 years of experience in technical support and computer security.
Advanced knowledge of operating systems: Linux, Mac OS X, Windows (server and desktop), iOS and Android.
Hands-on experience configuring and managing firewall rules (top-down).
Understanding of identity and access management protocols and technologies: SSO, SAML, OAuth, RADIUS, federation.
Ability to diagnose and resolve technical problems effectively.
Ability to document and report engineering errors.
Excellent communication skills to be the internal and external point of contact in technical customer matters.
Responsibilities of the position:
Take end-to-end responsibility for resolving customers' technical issues.
Diagnose and fix incidents, ensuring the collection of key information.
Work together with internal teams to optimize solutions and improve processes.
Implement and manage computer security strategies.
Manage and maintain secure authentication operating systems and protocols.
Why work at CGS?
We are a leading company in technology and computer security.
We offer a dynamic work environment, with opportunities for continuous learning.
We have a highly capable team
Remuneration:
1,200,000 liquids in Chilean pesos.
#LI-Onsite
Requisitos
Estudios
Universitaria / I.P. / C.F.T.
Idiomas
Inglés - Avanzado
Valorado
Experiencia profesional
5-10 años
Sobre CGS
CGS, empresa chilena perteneciente al grupo CGS, compañía líder en la prestación de servicios a nivel mundial con mas de 18 años de experiencia en desarrollo , soporte y entrenamiento tecnológico a compañías de renombre mundial nuestros servicios: Servicio al cliente Agendamiento de hora medicas Atención mercado de salud Mesas de ayuda y soporte help desk televentas de valor agregado encuestas y control de calidad telemarketing agendamiento comercial Campañas de fidelización
